Online Shipping And Returns

To return or exchange your item, please use the link below within 7 days of the item’s delivery date. If you create a return label after this 7 day period, your request will be rejected.

Click here to start a return or exchange

Please visit our FAQ for more information

For help with your order, contact us at sales@perfume-boutique.net

Delivery and Processing

Orders are processed in 1-3 business days
Orders are delivered 3-5 days after they ship
2nd and next day air options apply to business days only
Saturday delivery available based upon customer location
Customers are responsible for misdelivered orders due to incorrect shipping addresses
Slight variations in the color of items may occur due to lighting and differences in screen configuration settings

Risk-Free Returns and Exchanges

Perfume Boutique offers unlimited risk free returns for any order during checkout
If you did not purchase a risk free return during checkout, use our return portal to purchase a return label; no return fee will be deducted from your refund total
Previously returned or exchanged items are not eligible for a repeat return
Shipping fees and Risk-free return fee for returns/exchanges are non-refundable
Click here to learn more about risk free returns
Click here to start a return or exchange

All returned and exchanged items:

Must be mailed within 7 days of the item's delivery date
Must be in their original and unworn condition
Must include their original labels
Must be shipped within 5 days of receiving their return label
Must be shipped in their original box

Refunds And Order Cancellations

All cancellations must be requested via email within 1 hour of the order
Orders placed after 12pm cannot be cancelled
Refunds are processed within 3-14 business days
Refunds are fully processed only after approved inspection of the returned item
Items bought with a gift card are not eligible for refund

Lost Or Damaged Items

Items that are lost or stolen after delivery are the responsibility of the customer
Partial refunds for lost items may be issued after filing a claim with the pertaining shipping company
If you receive a damaged or defective item, use our return portal to return your item and select "damaged item" as the reason for your return
Lost or damaged items may replaced or refunded based on availability

International Orders

Worldwide shipping is available through couriers such as DHL and FedEx
Customers are responsible for all international shipping and custom fees

To international customers only:

If you refuse your order at the time of arrival or if you refuse to pay the order’s customs fees when it arrives, your shipment will be returned and we will be charged the customs fees plus return shipping costs
If you receive your order and pay the order’s customs fees upon delivery, the vendor will not issue refunds in case of the return of the purchased products

In order to provide you with the best possible service, we ask that all customers remain courteous during the return process. Failure to refrain from rude or aggressive behavior during the return process could jeopardize your return request.

*This policy is for online orders only.*