Online Shipping And Returns

To return or exchange your item, please use the link below within 14 days of the item’s delivery date. If you create a return label after this 14 day period, your request will be rejected.

Click here to start a return or exchange

Please visit our FAQ for more information

For help with your order, contact us at sales@perfume-boutique.net 

Delivery and Processing

Orders are processed in 1-3 business days

Orders are delivered 3-5 days after they ship

2nd and next day air options apply to business days only

Saturday delivery available based upon customer location

Customers are responsible for misdelivered orders due to incorrect shipping addresses

Slight variations in the color of items may occur due to lighting and differences in screen configuration settings

Risk-Free Returns and Exchanges

Perfume Boutique offers unlimited risk free returns for any order during checkout

If you did not purchase a risk free return during checkout, use our return portal to purchase a return label; no return fee will be deducted from your refund total

Previously returned or exchanged items are not eligible for a repeat return

Shipping fees and Risk-free return fee for returns/exchanges are non-refundable

Click here to start a return or exchange

All returned and exchanged items:

Must be mailed within 14 days of the item's delivery date

Must be in their original and unworn condition

Must include their original labels

Must be shipped within 5 days of receiving their return label

Must be shipped in their original box

Refunds And Order Cancellations

All cancellations must be requested via email within 1 hour of the order

Orders placed after 12pm cannot be cancelled

Refunds are processed within 3-14 business days

Refunds are fully processed only after approved inspection of the returned item

Items bought with a gift card are not eligible for refund

Lost Or Damaged Items

Items that are lost or stolen after delivery are the responsibility of the customer

Partial refunds for lost items may be issued after filing a claim with the pertaining shipping company

If you receive a damaged or defective item, use our return portal to return your item and select "damaged item" as the reason for your return

Lost or damaged items may replaced or refunded based on availability

International Orders

Worldwide shipping is available through couriers such as DHL and FedEx

Customers are responsible for all international shipping and custom fees

To international customers only:

If you refuse your order at the time of arrival or if you refuse to pay the order’s customs fees when it arrives, your shipment will be returned and we will be charged the customs fees plus return shipping costs

If you receive your order and pay the order’s customs fees upon delivery, the vendor will not issue refunds in case of the return of the purchased products

In order to provide you with the best possible service, we ask that all customers remain courteous during the return process. Failure to refrain from rude or aggressive behavior during the return process could jeopardize your return request.

*This policy is for online orders only.*